Sr. Staff Technical Success Executive

The role

You will lead executive-level recovery efforts for strategically significant enterprise customers. You will coordinate Product, Engineering, Support, and Customer Success functions to restore trust and drive successful outcomes.

What you will do

• Become the primary executive partner for strategically significant customer engagements.
• Assume executive ownership of customer situations identified through various programs or escalations.
• Temporarily lead customer strategy until engagement reaches a successful resolution.
• Develop and own Executive Recovery & Success Plans.
• Lead technical recovery efforts for complex customer situations.
• Coordinate cross-functional execution across multiple departments.
• Build and lead executive relationships with customer stakeholders.
• Provide executive-level technical guidance to customer stakeholders.
• Participate directly in renewal negotiations and commercial strategy.
• Serve as the executive escalation leader during significant customer situations.

Required qualifications

• 10+ years of experience in Enterprise Customer Success, Technical Account Management, Professional Services, Sales Engineering, Solutions Architecture, Strategic Accounts, Consulting, or comparable ex
• Proven experience leading executive customer engagements involving complex technical, operational, or commercial challenges.
• Demonstrated experience leading customers through major technical incidents, executive escalations, platform outages, or complex enterprise deployments.
• Strong executive presence with the ability to establish credibility quickly with Fortune 500 technology and business leaders.
• Deep technical expertise in enterprise cybersecurity platforms, endpoint protection, cloud security, identity, SIEM, MDR, networking, or adjacent security technologies.
• Ability to engage as a trusted technical advisor with CIOs, CISOs, CTOs, Security Architects, SOC leaders, Engineering leaders, and executive business stakeholders.
• Strong commercial acumen, including enterprise renewals, contract negotiations, executive commercial strategy, and long-term customer planning.
• Demonstrated ability to influence senior stakeholders and drive cross-functional execution without direct authority.
• Ability to rapidly synthesize information across Product, Engineering, Support, telemetry, and customer environments.
• Strong systems thinking with the ability to manage multiple technical workstreams simultaneously.
• Excellent analytical, problem-solving, and executive communication skills.
• Ability to manage multiple high-profile customer engagements simultaneously in a fast-paced environment.

Nice to have

• Experience in a Critical Accounts Program (CAP), executive customer advocacy, enterprise customer recovery, or similar strategic customer engagement program.
• Experience as a Principal Technical Account Manager, Solutions Architect, Consulting Architect, Escalation Manager, Customer Reliability Engineer, or similar highly technical customer-facing leadershi
• Previous Customer Success leadership, Strategic Account Management, or Professional Services leadership experience.
• Experience partnering closely with Product Management, Engineering, and Technical Support organizations.
• Hands-on experience managing customer recovery during major incidents, platform outages, or enterprise-scale technical escalations.
• Executive relationship management experience with Fortune 500 customers.
• Cybersecurity industry experience.

Benefits

• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)
• Competitive leave benefits
• Gender-neutral parental leave
• Medical and insurance benefits
• Employee Assistance Program (EAP)
• Global home office allowance
• Internet and mobile phone allowance
• Flexible benefits allowance

About the company

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Their AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems.