Key Solutions Architect, Prompt

The role

You will serve as an embedded technical consultant for the AI Security business. You will guide enterprise customers through deployment, onboarding, and long-term success on the platform.

What you will do

• Assist with onboarding and deployment milestones, timelines, and technical deliverables.
• Serve as the day-to-day point of contact during implementation.
• Provide guidance on integration setup, security configuration, and platform best practices.
• Build relationships with customer technical stakeholders.
• Communicate status and risks clearly and proactively.
• Work with Support, Product, Engineering, and Services teams to drive issue resolution.
• Represent customer interests internally on Support-led escalations.
• Contribute to and help maintain technical resources, training materials, and enablement content.

Required qualifications

• 2+ years of experience in a technical, customer-facing, or IT/security role (internships, co-ops, and relevant coursework/certifications count).
• Foundational understanding of IT/security concepts.
• Strong communication skills.
• Comfort presenting to technical audiences.
• Eagerness to learn, take ownership, and grow technical depth quickly.
• Prior experience in Custome-Facing technical roles.
• Experience working with AI systems.
• Exposure to cloud infrastructure, APIs, or SaaS platforms.
• Embodies the SentinelOne values: Trust, Accountability, OneSentinel, Relentlessness, Ingenuity, and Community.

Nice to have

• cybersecurity exposure
• coursework or hands-on experience with Windows, macOS, Linux, and basic containerized environments (e.g., Docker/Kubernetes)
• Basic familiarity with project management or CRM tools (e.g., Asana, Jira, Salesforce)

Benefits

• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)
• Competitive leave benefits
• Gender-neutral parental leave
• Employee Assistant Program
• Workout sessions and a Wellness App
• Medical and insurance benefits
• Pension
• Global home office allowance
• Mobile phone reimbursement

About the company

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Their AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems.