Senior Order and Billing Operations Analyst

The role

You will manage the end-to-end billing process including processing sales orders, invoicing, and resolving billing inquiries. You will also support collections and contribute to system and process improvements.

What you will do

• Process sales orders into the billing system.
• Interface with channel partners to gather purchase orders and support credit consumption invoicing.
• Invoice customers with a focus on timeliness, completeness, and accuracy.
• Respond to account, invoice, and billing inquiries from customers, channel partners, and internal teams.
• Resolve invoice-related questions and disputes.
• Support collections operations by reaching out to partners with past-due accounts.
• Participate in system and process optimization projects.
• Field audit requests as appropriate.
• Perform account reconciliations of bookings and billings.
• Calculate monthly MSSP consumption data for billing purposes.

Required qualifications

• Experience with billing systems such as NetSuite and Salesforce, or similar software.
• Familiarity with subscription and overage usage billing practices in different geographies, including the US and globally.
• Working knowledge of, or willingness to learn, US sales tax billing requirements.
• Strong professional communication skills.
• Willingness to work Costa Rica time zone hours with some overlap to US West Coast hours for meetings.
• Strong analytical and problem-solving skills.
• Exceptional attention to detail.
• Ability to manage a high volume of tasks, set priorities, and meet tight deadlines.
• Proficiency in Excel, with working knowledge of formulas and pivot tables.
• Desire to leverage AI tools to automate routine tasks.

Nice to have

• Bachelor's degree or Associate degree in Accounting is preferred.

Benefits

• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)
• Competitive leave benefits
• Gender-neutral parental leave
• Private medical, dental, and vision insurance
• Global home office allowance
• Internet or mobile phone allowance
• Hybrid work model with flexible hours
• Wellness programs
• In-office lunch program

About the company

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Their AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems.