Automation Engineer, Provisioning & Onboarding

The role

You will build and maintain workflows, scripts, and system integrations to automate customer product access. You will act as a bridge between Provisioning Operations and the automation roadmap to scope initiatives and resolve operational gaps.

What you will do

• Expand provisioning automation coverage.
• Partner with Product and GTM to build and test provisioning workflows.
• Identify and resolve systemic bottlenecks and process gaps.
• Connect Salesforce, licensing and entitlement platforms, and product consoles.
• Scope initiatives and drive progress with IT and Engineering partners.
• Size and prioritize initiatives by revenue, SLA, and customer impact.
• Support Provisioning Operations team's automated tools, scripts, and runbooks.
• Test automated pipelines for defects and monitor them.
• Build reverse and conversion workflows to migrate customers and reclaim licenses.
• Document workflows and report automation coverage and error rates to leadership.

Required qualifications

• 5 or more years of provisioning automation experience.
• Experience with provisioning or workflow tooling and platforms.
• Experience with Python, Workato, Make, and other automation tools.
• Experience with provisioning, entitlement or licensing, order management, sales operations, or customer support operations.
• Ability to turn manual, multi-step processes into documented, testable, automated workflows.
• Strong project scoping and prioritization skills.
• Ability to meet tight deadlines and collaborate in a fast-paced environment.
• Excellent written and verbal communication skills.

Nice to have

• Experience with Salesforce, including automation, flows, or integrations
• Experience in the IT or Cybersecurity industry
• Prior experience in a SaaS provisioning or onboarding role
• Embodying the core values of SentinelOne (Trust, Accountability, OneSentinel, Relentlessness, Ingenuity, and Community)

Benefits

• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)
• Performance-based bonus
• Flexible time off on top of 5 weeks PTO
• Paid company wellness days
• Fully paid short-term sick/nursing leave
• Gender-neutral parental leave
• Private medical care benefit
• Life and disability insurance
• Pension Insurance contribution
• Global business travel medical insurance
• Employee Assistance Program (EAP)

About the company

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Their AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems.