Staff Technical Success Manager, Partners - Mandarin speaker

The role

You will act as a technical advisor for a portfolio of strategic APJ partners. You will manage onboarding, adoption, and expansion while creating scalable enablement content and technical webinars.

What you will do

• Serve as the technical advisor for a portfolio of strategic APJ partners
• Guide named partners through onboarding and operational readiness
• Work with Partner Account Managers to identify adoption and expansion opportunities
• Prepare and deliver regular business reviews for named partners
• Manage a broader set of partners through automation and digital channels
• Create and distribute technical best practices, security recommendations, and strategic guidance
• Develop and lead webinars for technical stakeholders
• Own escalations for named partners and shepherd at risk partners toward resolution
• Monitor support ticket trends, platform telemetry, and partner health data
• Aggregate and analyze feedback to advocate for partner needs with Product, Engineering, Communications, and Marketing

Required qualifications

• Professional business fluency in both English and Mandarin
• Excellent written and verbal communication skills
• Exceptional presentation and enablement skills
• 3+ years of experience in a technical, partner, or customer-facing role
• Experience managing a named book of partners or customers
• Strong analytical skills to interpret data and identify trends
• Ability to create and deliver engaging technical content through digital formats
• Deep technical expertise across Windows, macOS, and Linux
• Strong grasp of networking and security fundamentals (EPP/EDR, XDR)
• Excellent program and project management skills
• Ability to travel within the APJ region as required

Nice to have

• Experience within cybersecurity or enterprise SaaS
• Experience working with MSSPs, MDR providers, or channel partners
• Familiarity with multitenant management consoles
• Hands-on experience with threat hunting, digital forensics, or incident response techniques
• Experience with marketing automation, CRM, or customer success platforms (e.g., Salesforce, Gainsight, Marketo, ChurnZero)

Benefits

• Restricted Stock Units (RSUs)
• Competitive leave benefits
• Gender-neutral parental leave
• Medical and insurance benefits
• Pension
• Employee Assistance Program (EAP)
• Global home office allowance
• Flexible benefits allowance

About the company

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Their AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems.