Key Solutions Architect, Prompt

The role

You will serve as the expert escalation point for AI Security customers. You will perform technical troubleshooting, solution architecture, and cross-functional leadership to solve customer problems and partner with R&D.

What you will do

• Own and drive full deployment cycles with technical oversight.
• Partner with sales, support, and engineering teams to deliver implementations.
• Act as a trusted technical advisor for customers.
• Drive adoption and feature utilization through technical consultation.
• Surface customer needs, blockers, and risks internally.
• Deliver end to end escalations including triage and root cause analysis.
• Work with Prompt R&D to drive fixes and verify them with customers.
• Develop technical resources, training sessions, and enablement content.
• Act as an expert on new functionality and partner integrations.

Required qualifications

• 5 to 7 or more years of experience in enterprise software.
• Strong technical background in cybersecurity, endpoint protection, and IT and security architecture.
• Knowledge of Windows, macOS, Linux, and containerized environments, including Kubernetes.
• Ability to lead projects, manage multiple stakeholders, and influence cross-functional outcomes.
• Excellent written and verbal communication skills.
• Proficiency in Jira, Salesforce, and case and escalation workflows.
• Hands-on troubleshooting and root-cause experience including logs, network traces, browser and extension behavior, and API debugging.

Nice to have

• Cybersecurity experience strongly preferred.
• Prior experience in Technical Success, Deployment Management, Solutions Architect, or Enterprise Customer Success Engineering.
• Experience delivering training, enablement, or customer-facing technical content.
• Ability to act as a trusted advisor for large enterprise accounts.
• Domain expertise in AI and security (artificial intelligence, machine learning, GenAI concepts, or cybersecurity with a focus on AI and data security).
• Domain expertise in cloud and infrastructure (modern cloud architecture, Kubernetes and Helm, containerized environments).
• Domain expertise in platform and integration (SaaS platform support, API integrations, MDM tools).
• Domain expertise in networking and security fundamentals (information security principles, network architecture).

Benefits

• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)
• Flexible time off
• Paid company holidays and paid sick time
• Gender-neutral parental leave
• Grandparent leave
• Medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Life and disability insurance
• Health and dependent care FSA
• Voluntary benefits (hospital, accident, critical illness)
• Employee Assistance Program (EAP)

About the company

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Their AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems.