Senior Technical Success Manager, Public Sector

The role

You will serve as a technical account manager for assigned public sector accounts. You will provide support and guidance through deployment, business-as-usual, and incident phases to enhance customer technical understanding of solutions.

What you will do

• Act as a technical resource for assigned customers and the account team.
• Deliver professional and technical account management services.
• Lead complex implementation and onboarding projects for S1 products and services.
• Advocate customer needs cross-departmentally to resolve issues and define feature requests.
• Serve as the customer point of contact during incidents and outages.
• Present technical working and learning sessions.
• Manage and mentor team members.
• Provide insight into program risk and maturity.
• Identify account risks and upsell opportunities.

Required qualifications

• At least 5 years of experience in enterprise SaaS accompanied by a Bachelor's degree.
• 2 or more years of hands-on experience in a cybersecurity role.
• At least 3 years of field engineering experience such as Senior Support Engineer, Technical Account Manager, or Pre-Sales Engineer.
• 3 to 5 years of experience directly engaging with enterprise customers.
• US-based status.
• Deep understanding of security technologies, architecture, and operations.
• In-depth knowledge of threat handling, incident response, and SOC operations.
• Proficiency across Windows, macOS, and Linux operating systems.
• Experience in containerized environments.
• Demonstrated scripting experience with working knowledge of Python, PHP, and Unix shell scripts.
• Proficiency with MongoDB or comparable experience writing database queries and basic scripts.
• Customer-centric focus with expertise in problem resolution and professional communication.

Nice to have

• Experience in Endpoint Protection.
• Knowledge of MongoDB.
• Experience in the IT or Cybersecurity industry, especially Endpoint Security with host-based solutions.
• Training and enablement delivery experience.
• Experience providing support or engagement to customers with a focus on technical adoption.
• Embodiment of the core values of SentinelOne.

Benefits

• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)
• Flexible time off
• Paid company holidays and paid sick time
• Gender-neutral parental leave
• Grandparent leave
• Medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Life and disability insurance
• Health and dependent care FSA
• Voluntary benefits (hospital, accident, critical illness)
• Employee Assistance Program (EAP)

Before you apply

• Hiring for this role is limited to US citizens only.
• FedRAMP staff may be subject to customer or third party background checks up to and including secret clearance.

About the company

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Their AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems.