Sr Staff Technical Success Executive

The role

You will act as an executive partner for strategically significant customer engagements to lead complex recoveries and ensure value realization. You will manage technical, operational, and commercial challenges for large customers through executive intervention.

What you will do

• Become the primary executive partner for strategically significant customer engagements.
• Assume executive ownership of customer situations identified through various programs.
• Lead customer strategy temporarily until engagement reaches successful resolution.
• Develop and own Executive Recovery & Success Plans.
• Lead technical recovery efforts for complex customer situations.
• Coordinate Product, Engineering, Support, TAM, and Professional Services around a unified strategy.
• Drive technical value realization for customers.
• Partner with Product Management, Engineering, and Technical Support to remove blockers.
• Coordinate cross-functional execution across multiple departments.
• Participate in renewal negotiations, contract strategy, and commercial structuring.

Required qualifications

• 10+ years of experience in Enterprise Customer Success, Technical Account Management, Professional Services, Sales Engineering, Solutions Architecture, Strategic Accounts, Consulting, or comparable ex
• Proven experience leading executive customer engagements involving complex technical, operational, or commercial challenges.
• Demonstrated experience leading customers through major technical incidents, executive escalations, platform outages, or complex enterprise deployments.
• Strong executive presence to establish credibility with Fortune 500 technology and business leaders.
• Deep technical expertise in enterprise cybersecurity platforms, endpoint protection, cloud security, identity, SIEM, MDR, networking, or adjacent security technologies.
• Ability to engage as a trusted technical advisor with CIOs, CISOs, CTOs, Security Architects, SOC leaders, and Engineering leaders.
• Strong commercial acumen including enterprise renewals, contract negotiations, and executive commercial strategy.
• Demonstrated ability to influence senior stakeholders and drive cross-functional execution without direct authority.
• Ability to rapidly synthesize information across Product, Engineering, Support, and telemetry.
• Strong systems thinking to manage multiple technical workstreams.
• Excellent analytical, problem-solving, and executive communication skills.
• Ability to manage multiple high-profile customer engagements simultaneously.

Nice to have

• Experience in a Critical Accounts Program (CAP), executive customer advocacy, enterprise customer recovery, or similar strategic customer engagement program.
• Experience as a Principal Technical Account Manager, Solutions Architect, Consulting Architect, Escalation Manager, Customer Reliability Engineer, or similar highly technical customer-facing leadershi
• Previous Customer Success leadership, Strategic Account Management, or Professional Services leadership experience.
• Experience partnering closely with Product Management, Engineering, and Technical Support organizations.
• Hands-on experience managing customer recovery during major incidents, platform outages, or enterprise-scale technical escalations.
• Executive relationship management experience with Fortune 500 customers.
• Cybersecurity industry experience.

Benefits

• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)
• Competitive leave benefits
• Gender-neutral parental leave
• Medical and insurance benefits
• Pension
• Global home office allowance
• Wellbeing allowance
• MultiSport benefit program

About the company

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Their AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems.