Senior Delivery Assurance Engineer

The role

You will ensure partners deliver services to quality standards and customer satisfaction. You will work across the Singularity platform to assess implementation quality against defined standards.

What you will do

• Define and evolve the quality assessment framework and scoring rubric.
• Review selected partner-led Professional Services engagements.
• Facilitate CSAT feedback collection and gather follow up detail from customers.
• Document quality findings and required corrective actions.
• Collaborate with account teams to drive resolution.
• Own and report on partner delivery quality KPIs to PS leadership.
• Use project feedback to drive iterative improvement of delivery standards.
• Identify systemic delivery gaps and drive programmatic fixes.
• Collaborate with Partner Enablement, Partner Success, and Professional Services stakeholders.

Required qualifications

• 5 or more years in a field services role (professional services, pre-sales, support, etc.)
• Proven experience with SentinelOne or similar technologies (e.g., SIEM, SOAR, EDR/XDR, identity protection, cloud security)
• Strong knowledge of security technologies, architecture, and operations, including threat handling, incident response, and SOC operations
• Impeccable written and verbal communication skills
• A detail-oriented and analytical approach to assessing delivery quality

Nice to have

• Field services experience preferably in a cybersecurity-related domain

Benefits

• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)
• Competitive leave benefits
• Gender-neutral parental leave
• Private medical, dental, and vision insurance
• Global home office allowance
• Internet or mobile phone allowance
• Wellness programs
• In-office lunch program

About the company

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Their AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems.