Senior Manager, Customer Strategy & Operations (East Coast)

The role

You will serve as a strategic and operational partner to the Sr. Director of Customer Strategy & Operations. You will drive high-priority initiatives, own business intelligence, and support integrated services strategy across internal teams and the partner ecosystem.

What you will do

• Drive highest-priority initiatives across the organization
• Drive evaluation, decisioning, and implementation of tooling, automation, and AI
• Support strategic initiative execution by coordinating cross-functional resources
• Own business analysis and intelligence including metrics, OKRs, and performance tracking
• Lead strategic planning and quarterly project management for priority initiatives
• Own revenue allocation and margin blending analysis
• Support initiatives spanning Services & Partners, Renewals & NRR, and Customer Intelligence & Communications
• Partner with leaders to translate organizational initiatives into OKRs and KPIs
• Build and maintain the operating cadence for the Customer Strategy & Operations function
• Identify operational friction and recurring failure points across the CX organization

Required qualifications

• 7 or more years of experience in business operations, strategy, business intelligence, program management, management consulting, or a comparable role within a technology or SaaS company
• Experience working closely with Services, Renewals, Sales, and Business Strategy organizations
• Strong analytical and financial acumen with experience building business cases, financial models, and margin analyses
• Demonstrated ability to drive cross-functional initiatives across multiple organizations without direct authority
• Experience operating as a strategic partner to senior leaders
• Knowledge of market research and data analysis techniques
• Excellent communication, interpersonal, and problem-solving skills
• Strong project management skills
• Experience with tooling, automation, or AI evaluation and implementation within customer-facing or operational organizations
• Bachelor's degree or equivalent experience

Benefits

• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)
• Flexible time off
• Paid company holidays and paid sick time
• Gender-neutral parental leave
• Grandparent leave
• Medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Life and disability insurance
• Health and dependent care FSA
• Voluntary benefits (hospital, accident, critical illness)
• Employee Assistance Program (EAP)

Before you apply

• SentinelOne participates in the E-Verify Program for all U.S. based roles

About the company

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Their AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems.