Staff Technical Support Engineer, Bangalore based role - Hybrid.

The role

You will provide technical assistance to a global customer base by investigating and resolving issues across various operating environments. You will perform diagnostics, reproduce issues, and own customer cases from investigation to resolution.

What you will do

• Provide customer support through phone, email, chat, and other Support channels.
• Troubleshoot technical issues across SentinelOne products and supported operating environments.
• Perform performance tracing, system-level diagnostics, kernel debugging, and memory dump and crash analysis.
• Reproduce issues by building scripts, automation, and test environments.
• Own customer cases from initial investigation through resolution or escalation.
• Apply existing knowledge, documentation, diagnostics, and tooling before escalating issues.
• Collaborate with senior Support engineers and specialized technical teams on complex problems.
• Identify recurring issues and contribute knowledge articles, guides, and videos.
• Provide structured feedback for product usability or supportability improvements.
• Continuously expand technical knowledge of products, operating systems, and cybersecurity.

Required qualifications

• Strong customer orientation and desire to solve technical problems.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication.
• Working knowledge of Windows, macOS, and/or Linux.
• Understanding of networking and basic security concepts.
• Mastery of networking protocols including TCP/IP, BGP, OSPF, IPsec VPNs, SSL/TLS, and Web proxy.
• Proficiency in network and API troubleshooting tools such as Wireshark, MTR, and Curl.

Nice to have

• Previous technical support or customer-facing technical experience
• Experience with endpoint security or enterprise security products
• Troubleshooting endpoint or server environments
• Familiarity with cloud platforms or SaaS technologies
• Scripting experience with PowerShell, Python, Bash, or similar tools
• Cybersecurity education, certifications, or professional experience

Benefits

• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)
• Competitive leave benefits
• Gender-neutral parental leave
• Medical and insurance benefits
• Employee Assistance Program (EAP)
• Global home office allowance
• Internet allowance
• LinkedIn Learning license
• Social Connect program
• Food allowance (Bangalore office)
• Meal vouchers (Sodexo)

About the company

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Their AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems.