Sr. Technical Account Manager - CR

The role

You will own the relationship with large-scale enterprise clients and lead complex implementation and onboarding projects. You will deliver professional account management services and evaluate customer environments to deliver design and integration solutions.

What you will do

• Own the overall relationship with assigned large-scale clients.
• Lead complex implementation and onboarding projects for S1 products and services.
• Deliver professional and technical account management services.
• Evaluate a customer's environment and architecture to deliver design and integration solutions.
• Collaborate with Product, Engineering, Support, Sales, and upper management to advocate for customer needs.
• Identify and develop upsell opportunities.
• Maintain an in-depth understanding of company technology, products, and services.
• Contribute to the knowledge base by creating best-practice guides and video tutorials.

Required qualifications

• At least 3 years of experience in field engineering: senior support engineer (tier 3–4), Technical Account Manager, or Pre-Sales.
• Multi-OS support experience across Windows, Mac, and Linux.
• Required training delivery experience.
• Experience with Enterprise customers.
• Scripting experience, with at minimum a working knowledge of Python, PHP, and Unix shell scripts.
• A customer-oriented, professional, and articulate problem solver with excellent written communication skills.

Nice to have

• Experience working with host-based (endpoint agent) security solutions preferred.
• Mobile platform experience a plus.
• MongoDB experience preferred; any prior database experience (queries and basic programming) is acceptable.

Benefits

• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)
• Competitive leave benefits
• Gender-neutral parental leave
• Private medical, dental, and vision insurance
• Global home office allowance
• Internet or mobile phone allowance
• Wellness programs
• In-office lunch program

About the company

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Their AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems.