Sr. Technical Success Manager - CR

The role

You will manage the lifecycle of SMB to mid-market customers as a primary post-sales contact. You will provide technical guidance on security architecture, drive product adoption, and support customer retention and growth.

What you will do

• Manage a portfolio of SMB to mid-market accounts as the primary post-sales contact and trusted advisor
• Provide technical guidance on security architecture, integration, and best practices
• Onboard and guide customers through full deployment cycles
• Drive product adoption, retention, and customer satisfaction
• Create and present Customer Business Reviews showing value and ROI
• Engage assigned accounts on a defined cadence to improve security posture
• Use technical toolsets, automation, and data analytics to monitor customer health
• Lead escalated or at-risk customers to resolution through a remediation plan
• Advocate for customer needs by working with Support, Product, Engineering, Services, and Sales
• Identify and execute on growth, upsell, and expansion opportunities

Required qualifications

• 3-5 years in a Customer Success, Technical Account Management, or Solutions Engineering role focused on post-sales technical engagement, with a dedicated book of business
• Demonstrated success increasing customer satisfaction, product adoption, and retention within a set book of business
• Experience identifying upsell and expansion opportunities in partnership with Sales
• Strong technical background in cybersecurity, endpoint protection, and IT/security architecture
• Ability to conduct business reviews and executive-level presentations
• Excellent written and verbal communication skills for both technical practitioners and executives
• Analytical and detail-oriented
• Proficient at interpreting health metrics and usage data
• Organized and results-driven

Nice to have

• Experience in incident response, threat handling, and SOC operations

Benefits

• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)
• Competitive leave benefits
• Gender-neutral parental leave
• Private medical, dental, and vision insurance
• Global home office allowance
• Internet or mobile phone allowance
• Wellness programs
• In-office lunch program

About the company

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Their AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems.