Account Manager, Client Development & Renewals (East Coast / Mid-Atlantic)

The role

You will own a book of existing customer accounts to drive renewal retention and expansion revenue. You will identify whitespace, run consultative upsell and cross-sell conversations, and manage the end-to-end renewal process.

What you will do

• Own a portfolio of existing accounts with a dual quota of renewal retention and expansion bookings
• Identify whitespace across the product portfolio and run consultative expansion conversations
• Build repeatable account plans with CSM and SE partners
• Manage renewals end to end from quoting through negotiation and on-time close
• Handle commercial negotiation including multi-year commitments
• Identify churn and downgrade risk early by watching deployment health and usage
• Run save motions on at-risk accounts
• Maintain an accurate forecast and keep Salesforce and CPQ tools current
• Partner with CSMs, AEs, and SEs on account coverage and expansion opportunities
• Partner with Channel/MSSP partners on renewal continuity

Required qualifications

• 3 to 5 years in renewals, account management, or a customer-facing sales role
• Upsell/cross-sell closing experience
• Track record of hitting or beating quota
• Experience driving net revenue retention above 100 percent
• Experience running consultative upsell/cross-sell motions
• Experience identifying and closing whitespace within an existing customer base
• Experience managing multi-stakeholder conversations and negotiations
• Direct experience negotiating with senior/economic buyers
• Strong forecasting discipline and CRM hygiene
• Hands-on with Salesforce and CPQ/quote tools
• Strong communication and organization

Nice to have

• Exposure to Channel/MSSP or 2-tier GTM models

Benefits

• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)
• Flexible time off
• Paid company holidays and paid sick time
• Gender-neutral parental leave
• Grandparent leave
• Medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Life and disability insurance
• Health and dependent care FSA
• Voluntary benefits (hospital, accident, critical illness)
• Employee Assistance Program (EAP)

About the company

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Their AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems.