Client Success Manager

The role

You will serve as a strategic partner to sports and entertainment clients to drive revenue and business growth. You will manage client relationships, analyze data to guide decisions, and collaborate across departments to support client requirements.

What you will do

• Serve as a strategic partner to clients to drive revenue growth
• Build relationships with senior leaders and key decision-makers
• Identify opportunities for product adoption and fan experience improvement
• Lead internal and external business reviews
• Generate advocacy through case studies and referrals
• Manage daily communication and resolve issues for a portfolio of clients
• Travel to client events as needed
• Analyze product usage, sales, and financial data
• Collaborate across departments to support client and team-wide requirements
• Contribute to internal planning efforts like forecasting and onboarding

Required qualifications

• 4+ years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting
• Track record of driving client outcomes and improving business performance and revenue results
• Experience and comfort presenting to and building relationships at leadership levels
• Deep understanding of commercial and financial aspects of companies and how to impact the P&L
• Strong communication and presentation skills
• Confidence working with data
• Problem-solver who takes initiative and navigates ambiguity
• Collaborative mindset
• Willingness to travel to client locations and events regularly (~25%-30%)

Nice to have

• Experience in sports or ticketing
• Experience with platforms like Looker, Google Suite and other reporting tools including AI
• Bachelor’s degree

Benefits

• Flexible work environment
• WFH stipend
• Unlimited PTO
• Eligible for the SG discretionary annual bonus
• Up to 16 weeks of fully-paid family leave
• 401(k) matching
• Student loan matching program
• Health, vision, dental, and life insurance
• Up to $25k towards family building, reproductive health services and Gender-affirming care
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $360 per quarter to spend on tickets to live events

About the company

SeatGeek is simplifying and modernizing the ticketing industry with technological savvy and a fan-first attitude. The company believes live events are powerful experiences that unite humans.