Lead Product Manager, Fan Experience

Remote - United States. Posted a month ago

The role

You will drive the vision, strategy, and metrics for the end to end fan journey from marketing channels through landing and checkout. You will deliver impact through influence by shaping the roadmaps of other Product and Marketing teams.

What you will do

Drive vision, strategy and metrics for fan journey from marketing channels through checkout
Stay on top of how discovery is changing including AI assistants and social commerce
Optimize strategy for landing experiences
Lead cross-cutting features like price display, credits, incentives, and trust signals
Set up automated quality checks for experience consistency
Map the full journey and build the case for fixing gaps with data and research
Analyze funnel, channel and experiment results
Run continuous discovery on the shopping experience
Shape the roadmaps of Product and Marketing Teams
Run regular working sessions with partner teams

Required qualifications

8+ years of product management in consumer e-commerce, marketplaces or travel
Work on acquisition funnels, landing experiences or growth
Proven ability to get work prioritized and shipped by teams you don't manage
Working fluency in paid marketing, SEO, AI-driven discovery, and attribution
Strong experimentation, analytical and written communication skills
Experience with pricing, trust or design-system work that spans many surfaces
Strong attention to detail

Nice to have

Experience using automation or AI tools to monitor product quality at scale
live events or ticketing experience

Benefits

Equity stake
Discretionary annual bonus
Flexible work environment
WFH stipend
Unlimited PTO
Up to 16 weeks of fully-paid family leave
401(k) matching
Student loan matching program
Health, vision, dental, and life insurance
Up to $25k towards family building, reproductive health services and Gender-affirming care
$500 per year for wellness expenses
Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical

About the company

SeatGeek is simplifying and modernizing the ticketing industry by catering to both fans and rightsholders. They aim to power a new, open entertainment ecosystem.