Lead Product Manager, Fan Experience

The role

You will drive the vision, strategy, and metrics for the end to end fan journey from marketing channels through landing and checkout. You will deliver through other teams' roadmaps by setting strategy and partnering with PMs, engineering, design, and marketing leads.

What you will do

• Drive the vision, strategy and metrics for how fans get from marketing channels through landing and through checkout
• Stay on top of how discovery is changing, including AI assistants, AI-driven search and social commerce
• Optimize the strategy for landing experiences
• Lead the charge for cross-cutting features fans meet after they land
• Set up automated quality checks to keep the experience consistent
• Map the full journey and build the case for fixing gaps with data and research
• Analyze funnel, channel and experiment results
• Run continuous discovery on the shopping experience
• Shape the roadmaps of Product and Marketing Teams
• Run regular working sessions with partner teams

Required qualifications

• 8+ years of product management in consumer e-commerce, marketplaces or travel, including work on acquisition funnels, landing experiences or growth
• A proven ability to get work prioritized and shipped by teams you don't manage
• Working fluency in paid marketing, SEO, AI-driven discovery, and attribution
• Strong experimentation, analytical and written communication skills
• Experience with pricing, trust or design-system work that spans many surfaces, and strong attention to detail

Nice to have

• Experience using automation or AI tools to monitor product quality at scale
• live events or ticketing experience

Benefits

• Equity stake
• Discretionary annual bonus
• Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
• A WFH stipend to support your home office setup
• Unlimited PTO
• Up to 16 weeks of fully-paid family leave
• 401(k) matching
• Student loan matching program
• Health, vision, dental, and life insurance
• Up to $25k towards family building, reproductive health services and Gender-affirming care
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical

About the company

SeatGeek believes live events are powerful experiences that unite humans. They are simplifying and modernizing the ticketing industry by catering to both fans and rightsholders.