Helpdesk Automation Engineer

About the job

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. This role is central to making SeatGeek's Helpdesk and core IT systems proactive by default, powered by automation and AI-driven self-service. You will build smart automations, turn tricky escalations into scalable learnings and solutions, and configure best-in-class AI and automation systems for maximum impact. You’ll take ownership of the employee experience as the technical driver of how employees get help, and how recurring issues are prevented - harnessing demand patterns and data to make support feel…