Dispatcher

The role

The Dispatcher interacts with customers via telephone, email, online chat, or in person. They manage incoming calls, schedule projects for technicians, and maintain customer records.

What you will do

• Interacts with customers via telephone, email, online chat, or in person
• Manages large amounts of incoming phone calls from customers and technicians
• Collects and enters customer information
• Fields customer questions and complaints
• Ensures appropriate actions are taken to resolve customer problems and concerns
• Maintains customer accounts and records of customer interactions
• Scheduling projects for technicians
• Managing scheduled projects with organization and detail
• Communicate the customers' needs to the technicians via notes onto appointment summaries
• Determine whether or not the company provides the services that the customer is requesting

Required qualifications

• Excellent communication skills including active listening
• Service-oriented and able to resolve customer grievances
• Proficient computer skills with the ability to learn new software
• Ability to memorize scripts and company pricing for general calls
• Empathetic and patient
• Ability to work in a team environment
• Ability to multitask with minimal errors
• Reliable employee
• High school diploma or equivalent
• Experience in booking appointments
• Experience in Microsoft; Excel, Word, Teams, and PowerPoint
• Previous dispatch experience

Nice to have

• Experience in the trades is a plus
• Experience in Finance or Accounting is a plus
• Previous experience with Plumbing is a plus

Benefits

• Competitive Wages
• Accrued PTO at 1 hour for every 40 hours worked
• 40 hours of vacation at 3 years and 80 hours at 5 years in addition to accrued PTO
• 7 Paid Holidays
• Medical/Dental/Vision
• 401k with 100% company match up to 3% and 50% match up to 5%
• Comfortable breakroom stocked with snacks
• Opportunity for Advancement
• Monthly bonuses
• Ongoing Professional Training Classes
• Onsite gym
• Company Parties and Events

About the company

Seatown Electric, Plumbing, Heating and Air leads the Puget Sound market in customer service and quality work. They serve residents throughout Seattle and surrounding areas.