Front Office Supervisor

The role

The Front Office Supervisor oversees Front Office operations including Front Desk, PBX, Concierge, Bell, Door, and Valet Services. They support line staff, maintain guest service levels, and balance revenues.

What you will do

• Oversee and supervise all duties performed by Front Office employees
• Coach, counsel, and discipline employees when necessary
• Ensure all Front Office employees complete their duties and are posted at stations on time
• Assist with sick calls or tardiness by finding coverage
• Assist with scheduled shift problems on the Night Audit shifts
• Monitor and maintain Front Office operational supplies
• Accountable for meeting or coming in under payroll and expense budgets
• Ensure employees follow cash and credit handling procedures and grooming standards
• Review arrivals and departures to ensure billing is correct
• Handle guest situations in a calm and professional manner

Required qualifications

• 2 years of Front office experience in luxury or lifestyle hotel
• Experience with Opera is a must
• Ability to diplomatically deal with difficult situations and people
• Ability to verbally communicate effectively and professionally
• Ability to lift 30 pounds
• Must be able to work evenings, weekends, and holidays

Nice to have

• High School Diploma
• Experience with HotSOS, Alice and Kipsu

About the company

seafireresortltd