Manager Catering / Conf Services (Cluster)

The role

The Conference Services Manager serves as the primary operational liaison between the client and hotel departments. This person manages event planning and execution from turnover through final billing for high-end group programs.

What you will do

• Provide conference and event planning for various meeting and social types.
• Serve as the primary point of contact for clients from contract turnover through event departure.
• Review sales contracts and translate obligations into operational plans.
• Conduct planning calls, virtual meetings, and on-site planning visits.
• Create, maintain and distribute detailed Group Resumes.
• Prepare, revise and distribute accurate Banquet Event Orders (BEOs).
• Coordinate event logistics including outside vendors, entertainment, and transportation.
• Manage room block performance by monitoring pickup, cut-off dates, attrition exposure and inventory.
• Monitor contracted minimums and identify opportunities to maximize revenue through upselling.
• Coordinate menu planning with Culinary and Food & Beverage teams.

Required qualifications

• Minimum three (3) years of Conference Services Management experience within a luxury full-service hotel or resort managing high-volume meetings and incentive groups.
• Demonstrated experience independently managing complex multi-day programs with numerous simultaneous events and multiple client stakeholders.
• Previous experience servicing Incentive Houses, Corporate Meeting Planners, Pharmaceutical Meetings, Executive Retreats, Destination Weddings, Government Programs and VIP events.
• Advanced experience with Delphi or Delphi.fdc
• Advanced experience with Opera PMS
• Advanced experience with Social Tables, Meeting Matrix or equivalent event diagramming software
• Advanced experience with Microsoft Word, Excel, Outlook and PowerPoint
• Extensive knowledge of Banquet Event Orders (BEOs), Group Resumes, Room Block Management, Attrition Management, Forecasting, Group Billing, Master Account Review, Food & Beverage Revenue Management, M
• Experience coordinating Destination Management Companies (DMCs), outside vendors, transportation providers, audiovisual companies and entertainment.
• Strong financial acumen with experience reviewing contracts, managing concessions, monitoring minimum revenue commitments and identifying upsell opportunities.
• Exceptional written and verbal communication skills.
• Highly organized with outstanding attention to detail and the ability to manage multiple large programs simultaneously while meeting strict deadlines.

Nice to have

• Luxury hotel or Forbes Five-Star resort experience
• Previous Caribbean luxury resort experience

Benefits

• vacation
• medical/dental/vision insurance
• pension
• free meal at our cafeteria
• many other benefits to eligible employees

About the company

seafireresortltd