Reservations Manager

The role

The Reservations Manager oversees, trains, and supports the in-house Reservations team. This role involves managing room revenue, auditing group blocks, and handling staffing and payroll.

What you will do

• Oversee, train and support the in house Reservations team
• Review revenue reports and implement initiatives to drive room revenue increases
• Perform daily audit of group blocks to maximize revenues
• Manage a rooms group and transient commissions system with Finance
• Perform Group-Rooms coordinator duties
• Balance suites to optimize selling power
• Manage Cancellations/Early Departures and Festive Deposit processes
• Coordinate with transient sales and reservations team
• Audit staff to ensure Forbes standards are adhered to
• Manage Reservations schedule and process payroll

Required qualifications

• Over Four (4) years management experience in Reservations for a luxury resort
• Bachelor’s Degree in Hospitality or similar field
• Knowledge of Microsoft Office Suite, Opera and MARSHA systems
• May be required to lift up to 30lbs. occasionally
• Able to stand for a 12-14 hour shift
• Able to work independently and make the right decisions for the business
• Must be mentally organized and thoughtful in actions, display good judgment in the moment
• Must be able to work evenings, weekends, and holidays

About the company

seafireresortltd