Rooms Front of House Employee

The role

The Rooms Front of House Employee delivers guest service across Guest Services, Front Desk, PBX, Concierge, Guest Relations, and Bell/Door services. This role involves guest registration, handling communications, and providing support to hotel guests and industry partners.

What you will do

• Review arrivals and block rooms as needed.
• Check in and check out hotel guests.
• Respond to guest queries and resolve problems.
• Answer all phone calls promptly and knowledgeably.
• Complete appropriate shift checklists.
• Conduct pre-assignment of hotel rooms for VIPs, repeat guests, and special requests.
• Develop relations with services like baby-sitters, florists, and spa services.
• Make reservations for guests for restaurants, airlines, car rentals, and entertainment.
• Maintain follow-up log for communication between Concierges.
• Attend hotel and department meetings.

Required qualifications

• 1+ years of experience as a concierge or front of the house employee in a luxury resort
• Ability to adapt to changing situations and personalities of guests.
• Maintain decorum in stressful situations.
• Proficiency with MSFT Office
• Familiar with hotel systems and operations, and the ability to enter in information accurately.
• Opera, Alice and HOTSOS
• Flexible schedule, able to work evenings, weekends and holidays.
• High school diploma or general education degree (GED)
• Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.
• Ability to diplomatically deal with difficult situations and people.

Nice to have

• Hospitality degree is preferred

About the company

seafireresortltd