Rooms Front of House Employee

The role

The Rooms Front of House Employee delivers guest service across Guest Services, Front Desk, PBX, Concierge, Guest Relations, and Bell/Door services. This role involves guest registration, handling communications, and providing support to hotel guests and industry partners.

What you will do

• Review arrivals noting special requests and blocking rooms
• Check in and Check out hotel guests
• Respond to guest queries and issues
• Answer all phone calls promptly and knowledgeably
• Complete all items on appropriate checklist by end of shift
• Conduct pre-assignment of hotel rooms for VIPs, repeat guests, and special requests
• Develop relations with well-established services
• Make reservations for guests in all facets of the hospitality industry
• Maintain follow-up log for communication between Concierges
• Attend hotel and department meetings

Required qualifications

• 1+ years of experience as a concierge or front of the house employee in a luxury resort
• Ability to adapt to constantly changing situations and personalities of guests
• Maintain decorum in stressful situations
• Proficiency with MSFT Office
• Familiar with hotel systems and operations, and the ability to enter in information accurately
• Opera, Alice and HOTSOS
• High school diploma or general education degree (GED)
• Ability to read, write, and verbally communicate effectively and professionally

Nice to have

• Hospitality degree

Benefits

• paid time off
• medical/dental/vision insurance
• pension
• meal per shift
• many other benefits

About the company

seafireresortltd