Rooms Front of House Employee

The role

The Rooms Front of House Employee handles guest registration, check-out, PBX operations, and luggage delivery. They provide service through amenity coordination, mail and message service, and relationship building with guests.

What you will do

• Ensure a professional check-in and check-out process.
• Respond to guest queries and issues.
• Review arrivals and departures for special requests and billing accuracy.
• Answer phone calls promptly.
• Complete shift checklists.
• Conduct pre-assignment of hotel rooms.
• Coordinate guest amenities and luggage delivery.
• Follow key control policy.
• Produce department reports.
• Open, secure, and balance daily shift bank.

Required qualifications

• High school diploma or general education degree (GED)
• 1 + year of front of house experience for a luxury hotel or resort
• Knowledgeable of immediate area, services, attractions, and events
• Work well under pressure
• Familiar with hotel systems and operations
• Experience with Opera is a must
• Must be able to lift, push, pull and carry a minimum of 25 lbs.
• Must be able to stand/walk up to 8 hours
• Must be able to work evenings, weekends, and holidays

Nice to have

• Hospitality Degree
• Experience with HotSOS, Alice and Kipsu

About the company

seafireresortltd