Supv Front Office (194948)

The role

The Front Office Supervisor oversees Front Office operations including Front Desk, PBX, Concierge, Bell, Door, and Valet Services. They support line staff, maintain guest service levels, and balance revenues.

What you will do

• Oversee and supervise all duties performed by Front Office employees
• Coach, counsel, and discipline employees when necessary
• Ensure all Front Office employees complete their duties and are posted at stations on time
• Assist with sick calls or tardiness by finding coverage
• Assist with scheduled shift problems on the Night Audit shifts
• Train and monitor service levels provided by employees
• Monitor and maintain Front Office operational supplies
• Meet the desk agents to get pertinent information
• Review Front Desk logbook for information or incidents
• Review arrivals and departures for special requests and billing accuracy

Required qualifications

• 2 years of Front office experience in luxury or lifestyle hotel
• Experience with Opera is a must
• Ability to diplomatically deal with difficult situations and people
• Ability to verbally communicate effectively and professionally
• Ability to lift 30 pounds
• Must be able to work evenings, overnights, weekends, and holidays

Nice to have

• High School Diploma
• Experience with HotSOS
• Experience with Alice
• Experience with Kipsu

About the company

seafireresortltd