PBX Operator

The role

The PBX Operator acts as the operator for hotel incoming phone lines. This person takes guest requests and makes reservations.

What you will do

• Answer telephone calls within three rings
• Maintain current back-up report of all guests
• Act as the center of communication in the event of an emergency
• Provide telephone and message service for guests and hotel teams
• Check message lights and call guest rooms to deliver messages
• Assist guests with dialing instructions and credit card calling procedures
• Receive and distribute faxes
• Record and give wake-up calls
• Assist with the assignment and assistance of safety deposit boxes
• Provide front desk with long distance charges

Required qualifications

• High school diploma degree
• 1 + year of front of the house experience for a luxury hotel or resort
• Knowledgeable of immediate area, services, attractions, and events
• Work well under pressure
• Familiar with hotel systems and operations
• Ability to enter in information accurately
• Must be able to work evenings, weekends, and holidays

Nice to have

• Hospitality Degree
• Experience with Opera, Hotsos and Kipsu

About the company

seafireresortltd