Enterprise Customer Success Manager

London. Posted 3 months ago

The role

The Enterprise Customer Success Manager owns a named portfolio of Premier and Strategic accounts globally. This role involves managing executive-level relationships, executing success plans, and co-owning renewals and expansion with Sales.

What you will do

Own a named portfolio of Premier and Strategic accounts
Build and maintain executive-level relationships
Produce and execute success plans tied to customer outcomes
Run QBRs with commercial framing
Maintain deep product knowledge across Sedna Email, Prefix, and VMS
Monitor account health and act on risk signals
Co-own the renewal conversation with the AE
Identify and progress expansion opportunities in collaboration with the AE
Coordinate training delivery through Education
Partner with Support and Product to close feedback loops

Required qualifications

Significant experience managing complex, high-value B2B accounts at a senior level
Strong executive presence
Commercially fluent
Clear, structured communicator in writing and in person

Nice to have

A background in shipping, maritime operations, or global trade
Experience with tools such as Mixpanel or Snowflake

About the company

Sedna is an AI-powered platform designed to make global trade more efficient, transparent, and sustainable.