Junior Customer Success Manager

Greece. Posted 3 months ago

The role

The Junior Customer Success Manager manages an assigned portfolio of Strategic and Scale tier accounts. This person owns customer relationships, monitors health and usage, and flags commercial risks and opportunities.

What you will do

Own the ongoing relationship with an assigned portfolio.
Run regular touchpoints with accounts.
Build familiarity with customer workflows and usage.
Support the execution of Mutual Success Plans.
Identify and escalate commercial signals like churn risk or expansion potential.
Monitor usage, sentiment, and health signals.
Ensure health score data in Salesforce is accurate.
Identify accounts with training gaps and flag to the Education team.
Log interactions, outcomes, and signals in Salesforce.

Required qualifications

Some experience in a customer-facing role, ideally in SaaS or operational software
Clear written and verbal communication
Comfortable using data to inform decisions and identify patterns
Organised and reliable in managing a portfolio of relationships and commitments
Proactive in flagging problems and surfacing information

Nice to have

Background in maritime, shipping, or logistics
Experience with Salesforce or similar CRM tools

About the company

Sedna is an AI-powered platform designed to make global trade more efficient, transparent, and sustainable.