Enterprise Customer Success Manager

The role

The Enterprise Customer Success Manager owns a named portfolio of Premier and Strategic accounts globally. This role involves managing executive-level relationships, executing success plans, and co-owning renewals and expansion with Sales.

What you will do

• Own a named portfolio of Premier and Strategic accounts
• Build and maintain executive-level relationships
• Produce and execute success plans tied to customer outcomes
• Run QBRs with commercial framing
• Maintain deep product knowledge across Sedna Email, Prefix, and VMS
• Monitor account health and act on risk signals
• Co-own the renewal conversation with the AE
• Identify and progress expansion opportunities in collaboration with the AE
• Coordinate training delivery through Education
• Partner with Support and Product to close feedback loops

Required qualifications

• Significant experience managing complex, high-value B2B accounts at a senior level
• Track record of holding executive relationships and co-owning commercial outcomes alongside Sales
• Strong executive presence
• Commercially fluent
• Clear, structured communicator in writing and in person
• Familiarity with Salesforce or equivalent CRM

Nice to have

• A background in shipping, maritime operations, or global trade
• Experience with tools such as Mixpanel or Snowflake

About the company

Sedna is an AI-powered platform designed to make global trade more efficient, transparent, and sustainable.