Receptionist

The role

The Guest Services Representative performs clerical functions to manage the center. This role manages incoming calls, greets visitors, and provides administrative support to the interdisciplinary team and center staff.

What you will do

• Greet and screen all incoming visitors and direct them appropriately
• Schedule and track daily attendance in the Electronic Health Record System
• Ensure visitors sign in and out and have appropriate ID name tags
• Answer and screen main phone line incoming calls and engage interpreter services as needed
• Monitor the main phone voicemail account and return or direct messages
• Print and replace monthly participant roster and medical facesheet
• Provide program and service information to participants
• Communicate with the Center Director and support staff regarding center functioning
• Organize mail and other packages
• Assist center staff and IDT members with administrative tasks

Required qualifications

• High School graduate or equivalent
• Minimum of two years of work experience in a customer-facing administrative role
• Minimum one year experience working with the frail or elderly in a volunteer or professional capacity
• Experience and excitement to work with a diverse population of colleagues and participants
• Excellent interpersonal skills
• Ability to communicate in a professional and warm manner
• Ability to provide clear and accurate verbal and written communications
• Ability to thrive in a busy, engaging environment with multiple interruptions
• Highly organized, able to prioritize tasks and conduct thorough follow-up
• Computer proficient with experience in Microsoft Office Suite, scheduling systems, and other relevant office technology
• Familiarity and moderate technical understanding of office equipment

Nice to have

• Experience working with dementia population
• Experience with electronic health record system
• Experience working within the framework of an interdisciplinary team
• Trilingual: Cantonese/Mandarin/English

Benefits

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Parental and Caregiver Leave
• Lunch, as well as delicious snacks and coffee
• Paid Time Off across holidays, vacation time, personal days, and sick days
• 401k Plan
• Personal and professional development, including CME support and career growth opportunities
• Subscriptions and training on using AI tools

About the company

Seen Health is a culturally-focused, technology-enabled healthcare organization that integrates medical care and social support through the PACE model. Their mission is to empower seniors to age-in-place with dignity.