Transportation Coordinator (Temporary)

The role

The Transportation Coordinator plans and optimizes daily transportation routes for PACE participants. This role manages real-time dispatch, coordinates with drivers, and communicates with participants and families to ensure safe and timely travel.

What you will do

• Plan, build, and optimize daily transportation routes and pick-up/drop-off schedules.
• Dispatch and monitor vehicles and drivers in real time.
• Receive and manage incoming and outgoing transportation requests.
• Coordinate closely with drivers to confirm assignments and relay participant needs.
• Serve as the day-of point of contact for transportation issues.
• Communicate proactively with participants and families about pick-up windows and delays.
• Confirm and document each completed trip, mileage, and ride details in SeenEHR/Orbit.
• Partner with clinical and center staff to align transportation with clinic schedules.
• Support driver logs, vehicle assignments, and daily readiness checks.
• Monitor on-time performance and ride quality.

Required qualifications

• Bilingual required: Mandarin/English or Cantonese/English
• High school diploma or GED.
• Minimum of one (1) year of experience in transportation dispatch, scheduling, routing, logistics, or coordinating a program.
• Strong verbal communication skills.
• Ability to multitask, stay organized, and make sound decisions quickly.
• Comfortable working with seniors and their families with patience, empathy, and professionalism.
• Proficiency with computers, scheduling/dispatch software, and data entry

Nice to have

• Mandarin, Cantonese, and English
• Experience in a PACE program, senior care, geriatrics, home care, or healthcare-related transportation setting.
• Familiarity with electronic health records (SeenEHR/Orbit or similar) and transportation/routing or GPS tracking software.
• Knowledge of ADA and non-emergency medical transportation (NEMT) practices.
• Cultural competence working with Chinese-speaking senior populations.
• Valid BLS/CPR certification (AHA or American Red Cross) or willingness to obtain.
• Ability to support driving coverage in a pinch

Benefits

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Parental and Caregiver Leave
• Lunch, as well as delicious snacks and coffee
• Paid Time Off across holidays, vacation time, personal days, and sick days
• 401k Plan
• Personal and professional development, including CME support and career growth opportunities
• Subscriptions and training on using AI tools including ChatGPT

About the company

Seen Health is a culturally-focused, technology-enabled healthcare organization that integrates medical care and social support through the PACE model. Their mission is to empower seniors to age-in-place with dignity.