Front Desk Supervisor

The role

The Front Desk Supervisor is a working leader who manages the Guest Services Representatives team. You will oversee front desk operations, improve workflows, and support center administrative and safety needs.

What you will do

• Supervise, coach, and develop the Guest Services Representatives team
• Create front desk schedules and ensure appropriate coverage
• Support recruiting, interviewing, onboarding, and training of new team members
• Address performance and interpersonal issues
• Oversee front desk operations including greeting, screening, and routing calls
• Manage attendance and ensure timely follow-up
• Partner with the Director of Clinical Operations to improve workflows and technology use
• Develop and maintain front desk procedures and training materials
• Track key front desk metrics
• Oversee administrative needs like mail, office supplies, and equipment

Required qualifications

• High School graduate or equivalent
• Minimum of three years of experience in a customer-facing administrative role
• At least one year in a lead or supervisory capacity
• Proven people leadership skills
• Tech-savvy and detail-oriented
• Excellent interpersonal skills
• Computer proficient with Microsoft Office Suite, scheduling systems, and office technology
• Bilingual: Cantonese/Mandarin and English

Nice to have

• Associate's or Bachelor's degree
• Experience working with the frail or elderly in a volunteer or professional capacity
• Experience in an office manager or operations role
• Experience with an electronic health record system
• Experience working with the senior population
• Trilingual: Cantonese, Mandarin and English

Benefits

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Parental and Caregiver Leave
• Lunch, delicious snacks and coffee
• Paid Time Off across holidays, vacation time, personal days, and sick days
• 401k Plan
• Personal and professional development, including CME support and career growth opportunities
• Subscriptions and training on using AI tools

About the company

Seen Health is a culturally-focused, technology-enabled healthcare organization that integrates medical care and social support through the PACE model. Their mission is to empower seniors to age-in-place with dignity.