Practice Manager

The role

You will run the clinic day to day to ensure participants receive timely, coordinated care. You will lead a clinical team of RNs, LVNs, and Medical Assistants by building schedules, workflows, and habits.

What you will do

• Directly manage Medical Assistants, Registered Nurses, and Licensed Vocational Nurses
• Hiring, onboarding, scheduling, coaching, performance reviews, and corrective action
• Ensure appropriate staffing coverage and manage time-off, productivity, and overtime
• Oversee daily operations of the medical office including patient flow, scheduling, and referrals
• Manage supplies, equipment, and vendor relationships
• Evaluate and optimize clinical and administrative workflows
• Lead the team in adopting new technology and AI tools
• Ensure compliance with federal, state, and local regulations
• Serve as an escalation point for participant and family concerns
• Track and report key operational metrics to leadership

Required qualifications

• 3-5 years of experience managing a medical office in an outpatient setting
• Experience supervising MAs, RNs, and LVNs
• Proven experience optimizing workflows in a clinical setting
• Bilingual fluency in speaking English and Mandarin and/or Cantonese
• Working knowledge of EMR systems, scheduling platforms, and healthcare compliance requirements
• Strong leadership, communication, problem-solving, and organizational skills
• Ability to remain calm, flexible, and solution-oriented in a fast-paced environment

Nice to have

• Bachelor's degree in healthcare administration, nursing, business, public health, or a related field
• Experience serving older adults, including those with multiple chronic conditions, cognitive impairment, or functional limitations
• Experience in PACE, Medicare Advantage, managed care, or value-based care environments
• Familiarity with quality improvement methods (Lean, Six Sigma, PDSA) or related certification
• Experience with audit preparation or regulatory surveys

Benefits

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Parental and Caregiver Leave
• Lunch, as well as delicious snacks and coffee
• Paid Time Off across holidays, vacation time, personal days, and sick days
• 401k Plan
• Personal and professional development, including CME support and career growth opportunities
• Subscriptions and training on using AI tools

About the company

Seen Health is a culturally-focused, technology-enabled healthcare organization that integrates comprehensive medical care and social support through the PACE model. Their mission is to empower seniors to age-in-place with dignity.