Chief of Staff

The role

The Chief of Staff will partner with the executive team to build organizational systems for scale. This person will map processes, design operating systems, and connect company functions to create a scalable playbook.

What you will do

• Map every process end to end across clinical operations, growth, transportation, finance, and administration
• Classify processes and identify what breaks when the company doubles
• Build and maintain a live areas-of-responsibility map
• Own the weekly, monthly, and quarterly rhythm of the company
• Standardize the preparation, format, and output of every forum
• Define how information moves and build mechanics to propagate it
• Aggregate playbooks into a single, navigable company wiki
• Drive Notion adoption as the system of record
• Define how decisions get made, recorded, tracked, and communicated
• Standardize reporting and maintain a sanitized company dashboard

Required qualifications

• 3–6+ years in strategy, operations, consulting, chief-of-staff, or business-operations roles
• Strong follow-through and detail orientation
• A systems builder who fixes root causes rather than applying band-aids
• Strong process instincts
• Fluent with data
• Exceptional written communication
• Ability to prioritize and say no, and to push the thinking of the CEO and leadership
• High EQ and credibility across the full organization
• Self-directed and comfortable with ambiguity

Nice to have

• Experience scaling an organization through a similar inflection — roughly 100 to 200+ people — in a startup or high-growth healthcare provider setting
• Experience building operating systems from scratch
• Hands-on fluency with Notion (or a comparable knowledge system)
• Comfort with AI-enabled workflows and a bias toward automating reporting
• Business-fluency in Mandarin and/or Cantonese
• Familiarity with value-based care, PACE, or capitated models

Benefits

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Parental and Caregiver Leave
• Lunch, as well as delicious snacks and coffee
• Paid Time Off across holidays, vacation time, personal days, and sick days
• 401k Plan
• Personal and professional development, including CME support and career growth opportunities
• Subscriptions and training on using AI tools including ChatGPT

Before you apply

• Relocation benefits available

About the company

Seen Health is a culturally-focused, technology-enabled healthcare organization that integrates medical care and social support through the PACE model. The company aims to empower seniors to age-in-place with dignity.