Digital Customer Success Manager

The role

You will manage a high-volume portfolio of school, Multi-Academy Trust, and district customers across the UK. You will build relationships, drive renewals, identify growth opportunities, and help schools realize the value of Seesaw.

What you will do

• Manage a high-volume portfolio of customers through proactive email, phone, and virtual outreach.
• Build relationships with school, Multi-Academy Trust, and district leaders.
• Own customer renewals and meet quarterly Gross Revenue Retention and Net Revenue Retention targets.
• Identify renewal risks, budget concerns, and expansion opportunities.
• Drive product adoption through goal-setting, implementation planning, and sharing resources.
• Develop knowledge of Seesaw's platform, curriculum products, AI capabilities, and Professional Learning offerings.
• Manage customer communications and tasks in Salesforce, Planhat, Front, and other tools.
• Prioritize daily work based on customer needs, renewal timelines, risk, and revenue opportunities.
• Respond to customer inquiries within team SLAs.
• Partner with managers and cross-functional teams to deliver customer experience.

Required qualifications

• 1–5 years of experience in Customer Success, Account Management, Sales, or another customer-facing role
• Experience engaging customers through email, phone, and virtual meetings
• Strong written and verbal communication skills
• Highly organized with strong attention to detail
• Proactive and dependable
• Curious and solutions-oriented

Nice to have

• EdTech or SaaS experience
• Experience working with UK schools or an understanding of the UK education landscape
• Familiarity with Salesforce, Planhat, Front, Gainsight, or similar tools

Benefits

• Commission

About the company

Seesaw is a leading primary learning experience company. Their platform and digital curriculum products help teachers deliver instruction through interactive lessons, digital portfolios, and two-way communication.