Customer Service Representative

The role

The Customer Service Representative will manage inbound and outbound calls to schedule appointments. This role involves identifying client needs, resolving concerns, and documenting interactions.

What you will do

• Manage a high volume of inbound and outbound calls to schedule appointments
• Identify client needs, provide solutions, and resolve concerns professionally
• Document client interactions while managing multiple tasks
• Meet productivity goals and maintain high-quality service standards
• Develop a working knowledge of products and services

Required qualifications

• 3–5 years of call center experience
• Ability to type 45+ WPM while talking and multitasking
• Proficient with Microsoft Suite
• Strong communication, problem-solving, and customer service skills
• Ability to remain in a stationary position for extended periods of time
• Frequently operates a computer and other standard office equipment
• Occasionally moves items up to 20 pounds
• Ability to communicate and exchange accurate information with internal and external stakeholders
• Must be able to work under centrally controlled fluorescent lighting

Nice to have

• HVAC or plumbing industry experience
• Service Titan experience
• Bilingual (Spanish)

Benefits

• Competitive Pay with performance-based bonuses
• Career Growth Opportunities
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation, holidays, and sick leave

About the company

Service Champions is a nationally recognized residential heating and air conditioning company that serves Southern California homeowners.