Plumbing Dispatch

The role

You will act as a central communication hub between customers, field technicians, and business operations. You will coordinate service requests and manage schedules for the plumbing department.

What you will do

• Schedule and dispatch service calls to field technicians.
• Act as the main point of contact for field teams, customers, and management.
• Address customer inquiries and resolve issues.
• Monitor schedules and make real-time adjustments.
• Maintain accurate records of service requests, schedules, and incidents.
• Coordinate emergency response efforts.
• Ensure efficient allocation of resources.
• Work with other departments to streamline processes.

Required qualifications

• 2+ years of dispatching experience.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software.
• Ability to remain in a stationary position for extended periods of time.
• Frequently operates a computer and other standard office equipment.
• Occasionally moves items up to 20 pounds.
• Ability to communicate and exchange accurate information with internal and external stakeholders.
• Must be able to work under centrally controlled LED lighting.

Nice to have

• HVAC or Plumbing Dispatch industry experience
• Service Titan experience

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) with company match.
• Generous vacation, holidays, and sick leave.
• Ongoing opportunities for professional growth and advancement.
• Supportive, inclusive, and dynamic work environment.

About the company

Service Champions is a nationally recognized residential heating and air conditioning company that serves Southern California homeowners. It is recognized as one of Orange County’s top places to work.