Agent Advisor, Onboarding

Remote, USA. Posted 13 days ago

The role

This person will guide new agents through the onboarding process and ensure early adoption of tools and services. They will lead group sessions and conduct check-in calls to support agent proficiency within the SERHANT. ecosystem.

What you will do

Execute the onboarding process for new agents.
Lead weekly group onboarding sessions for new agent cohorts.
Conduct 1:1 check-in calls with new agents during their first 90 days.
Track and manage agent learning outcomes.
Provide support and resolve agent issues within the SERHANT. ecosystem.
Encourage early and effective adoption of key tools and systems.
Respond to agent inquiries regarding technology, workflows, and expectations.
Contribute to enhancements of the onboarding roadmap.
Utilize internal AI tools and proprietary technology.
Assist in handling S.MPLE requests.

Required qualifications

1–3 years of experience in customer success, onboarding, training, or administrative support
Experience leading small groups or training sessions in a remote environment
Strong communication skills
Comfort with using CRMs, digital platforms, and AI-driven tools
Strong organizational skills
Ability to manage multiple agent relationships and follow-ups concurrently
Experience working remotely and independently
Empathetic, people-first communicator
Organized and responsive
Confident presenter
Strong sense of accountability
Excited by technology and process improvement

Nice to have

real estate experience a plus

Before you apply

must live within the United States
not able to offer H-1B visa or any other work authorization sponsorship
must be currently authorized to work in the United States without the need for sponsorship now or in the future

About the company

SERHANT. is a real estate brand that revolutionizes the traditional brokerage model through media, content creation, and an amplification platform. S.MPLE transforms real estate through AI-driven support combined with human expertise.