Agent Advisor

Remote, USA. Posted 2 months ago

The role

The Advisor will assist SERHANT. Agents with their daily workflows and S.MPLE usage. This role involves managing agent requests, performing onboarding, and maintaining databases to enhance agent services.

What you will do

Engage with Agents daily to assist in workflow and task completion.
Increase Agent adoption and engagement of S.MPLE by a minimum 5%.
Manage 50+ incoming Agent requests with accuracy.
Maintain departmental Service Level Agreements for communication and turnaround.
Perform onboarding procedures for new S.MPLE Agents.
Leverage internal and external AI tools and technology.
Act as the Quality Control checkpoint for Agent requests.
Maintain and update databases and generate reports.
Collaborate with the brokerage team on agent onboarding.
Support VIP Agents and Teams to leverage business growth.

Required qualifications

5+ years’ experience
2-3 years’ experience in a high-level customer service position with direct client facing interactions
Proven experience in an office manager or in a similar administrative role
Proficient in using software and tools, such as Microsoft Office Suite, CRM systems and software
Excellent organizational and time management skills
Strong attention to detail and accuracy in data entry and document preparation
Demonstrated problem solving abilities and capacity to handle multiple tasks
Ability to maintain and handle confidential information
Responsible, organized, and diligent, with sense of urgency and attention to detail
Strong copywriting skills
A dynamic, positive personality that is self-motivated
Excellent communication skills

Nice to have

Familiarity with real estate transactions and contracts

Benefits

Medical, dental and vision insurance
Paid time off
Paid holidays
Retirement benefits
Other company-sponsored benefits

Before you apply

Candidates must be currently authorized to work in the United States without the need for sponsorship now or in the future.
We are not able to offer H-1B visa or any other work authorization sponsorship.

About the company

SERHANT. is a real estate brand that uses media, content creation, and an in-house film studio to deliver results for buyers, sellers, and developers. S.MPLE is their department transforming real estate through AI-driven support and human expertise.