Customer Service Agent ( English/ French)

The role

You will provide empathetic support to consumers via email, live chat, and phone. You will troubleshoot inquiries, provide feedback to Product and Development teams, and act as an advocate for customers.

What you will do

• Provide clear, prompt, detailed, empathetic, and customer-oriented support to consumers
• Assist customers to resolve basic to complex inquiries via email, live chat, and phone call
• Work with customers to understand how they use Sezzle services and provide feedback to Product and Development teams
• Act as an advocate for customers and report areas for improvement in product or processes
• Communicate trends to leadership and suggest innovative solutions

Required qualifications

• Excellent communication and interpersonal skills
• Fluent in written and spoken English
• Fluent in written and spoken French
• Proven success in a fast-paced support environment
• Exceptional verbal and written communication skills for technical instructions via phone, email, and live chat
• Able to efficiently manage multiple tasks and utilize personal judgment
• Driven to dig into the details of a system or process to solve customer problems
• Displays a passion for what you do while upholding personal and corporate integrity
• Excitement to learn new technologies
• 3+ years of customer support experience
• Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution
• Fluent in written and spoken English, Spanish and French

Nice to have

• Email, phone and/or live chat experience preferably with software
• Zendesk, LiveAgent or Jira experience

Benefits

• Performance bonus of 15%-25% of the monthly salary
• Medicina Prepagada
• Streaming platform
• Gym membership
• 20 vacation days per year
• Remote role

Before you apply

• Must work from Bogotá, Colombia, can't work outside of the country
• Full availability first 2 months, no vacations could be approved in this period

About the company

Sezzle is a fintech company with a mission to financially empower the next generation through interest-free installment plans. They aim to redefine how people discover and purchase products through cutting-edge tech.