Customer Service Agent ( English/ French) (Canada)

Canada. Posted 7 months ago

The role

You will provide empathetic support to consumers by resolving inquiries via email, live chat, and phone. You will troubleshoot issues, provide feedback to product teams, and act as an advocate for customer needs.

What you will do

Provide clear, prompt, detailed, empathetic, and customer-oriented support to consumers
Assist customers to resolve basic to complex inquiries via email, live chat, and phone call
Work with customers to understand how they use Sezzle services and provide feedback to Product and Development teams
Act as an advocate for customers and report areas for improvement in product or processes
Seek solutions to customer needs and communicate trends to leadership

Required qualifications

Excellent communication and interpersonal skills
Fluent in written and spoken English
Fluent in written and spoken French
Proven success in a fast-paced support environment
Exceptional verbal and written communication skills for technical instructions via phone, email, and live chat
Able to efficiently manage multiple tasks and utilize personal judgment
Driven to dig into the details of a system or process to solve customer problems
3+ years of customer support experience
Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution
Bachelor’s degree or an equivalent combination of education and experience

Nice to have

Zendesk, LiveAgent or Jira experience

Benefits

Competitive salary
Bonus structure
Volunteer hours and sabbatical
Life, LTD, medical, dental and vision insurance
Highly discounted LifeTime gym membership
RRSP with employer match

Before you apply

Must work from Canada and cannot work outside of the country
Full availability required for the first 2 months
No vacations can be approved in the first 2 months

About the company

Sezzle is a fintech company with a mission to financially empower the next generation through interest-free installment plans.