Sr Brand Success Account Manager

The role

You will own the strategic success of a portfolio of high value and key growth brands. You will develop tailored strategies, analyze performance data, and serve as a strategic advisor to help customers maximize program value.

What you will do

• Own the strategic success and health of a portfolio of high-value and key growth brands.
• Partner with Sales to develop relationship and program growth plans.
• Drive continuous program optimization by monitoring performance and diagnosing gaps.
• Lead recurring business reviews and QBRs for marketing leaders and senior brand stakeholders.
• Develop data-backed strategic recommendations including growth plans and campaign recaps.
• Apply analytical skills to interpret performance data, build forecasts, and size opportunities.
• Identify account risks, performance trends, and growth opportunities.
• Serve as a strategic advisor to brands using expertise in the LTK Brand Platform and Creator marketing.
• Achieve and exceed KPIs and OKRs focused on GMV growth, revenue, and retention.
• Provide a high-quality customer experience and build relationships with senior stakeholders.

Required qualifications

• Bachelor’s degree or equivalent practical experience.
• Experience in Creator or influencer marketing, digital media, advertising, e-commerce, or a related industry.
• Experience with HubSpot or a comparable CRM.
• 4+ years of experience in Customer Success, Account Management, digital media, marketing, SaaS, or another relevant customer-facing role.
• Demonstrated experience managing complex or high-value customer relationships and developing strategic account or growth plans.
• Strong analytical skills with experience interpreting large data sets, evaluating performance, forecasting, and sizing opportunities.
• Demonstrated experience driving measurable customer or business outcomes.
• Experience developing and presenting strategic business reviews and performance narratives to senior customer stakeholders.
• Experience developing Creator or influencer marketing strategies.
• Strong business acumen.
• Demonstrated ability to independently navigate complex customer challenges and ambiguous situations.
• Excellent written and verbal communication skills.

Benefits

• Competitive compensation and benefits package
• 401(k) with LTK company matching
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Paid Maternity Leave
• Paid Paternity Leave
• Summer Fridays
• Flexible PTO

Before you apply

• Authorization to work in the U.S. is a precondition of employment.
• We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B.

About the company

Founded in 2011, LTK is a global technology platform that empowers lifestyle creators to monetize their content. The platform connects brands, creators, and shoppers through a shopping app and tools.