Senior Associate, Client Strategy

The role

You will manage a portfolio of brand partners on ShopMy and advise them on affiliate strategy. You will drive retention and performance through data-backed recommendations and partner with sales on onboarding and upsell opportunities.

What you will do

• Serve as a trusted strategic advisor to your portfolio of brand partners
• Drive retention and performance through data-backed recommendations and affiliate strategy guidance
• Partner with the sales team on onboarding and upsell opportunities
• Identify and resolve day-to-day issues across accounts with a proactive mindset
• Deliver timely, professional communication and support to brand partners
• Collaborate cross-functionally on projects to improve client success and internal processes
• Elevate conversations with strategic thinking and long-term business value in mind
• Help maintain operational excellence within the Brand Success team

Required qualifications

• 3-5 years of experience in a highly client-facing, strategic role
• Exceptional communication and relationship-building skills
• Highly organized with strong attention to detail
• Ability to think strategically and act tactically
• Proficiency in Google Suite, Zoom, and Microsoft Office
• Adaptable, proactive, and solutions-oriented mindset
• Comfortable executing under tight deadlines and shifting priorities
• Bachelor’s Degree

Nice to have

• SaaS Customer Success experience
• Experience at a remote startup
• NYC-based is a plus
• Deep understanding of affiliate marketing and the creator economy
• Experience running paid social or creator-led paid programs (Meta, TikTok, Pinterest)
• Familiarity with Salesforce

Benefits

• Equity in ShopMy
• Monetize Your Influence - Every employee builds and grows their own ShopMy page
• 401(k) with Company Match - 3% employer contribution, fully vested
• Healthcare Coverage - Medical, dental & vision benefits, including a 100% employer-paid medical option and dependent coverage
• Mental Health Support and More - virtual mental health support, urgent care, and primary care visits at no cost
• Flexible PTO
• 13 Company Holidays
• 14 Weeks of Paid Parental Leave
• Workplace & Wellness Stipends - Support for wellness, home office needs, and a Wellhub membership
• Disability & Life Insurance - 100% employer-paid
• Health Care FSA/HSA
• Annual Company Offsite

Before you apply

• ShopMy participates in E-Verify and will provide the federal government with your Form I-9 information to confirm work authorization upon hire

About the company

ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. The company recently became a unicorn, raising at a $1.5B valuation.