Director of Revenue Operations

The role

The Director of Revenue Operations will own the planning, forecasting, and operational infrastructure for the Success organization. You will help Client Strategy and Enterprise teams retain brands, deepen product adoption, and grow revenue.

What you will do

• Lead annual and quarterly Success planning
• Own the Success forecast across renewals, expansion, churn, and performance products
• Design and manage Success compensation plans
• Build segmentation and capacity models for SMB, Growth, and Enterprise
• Standardize the brand lifecycle process from Sales-to-Success handoff through expansion
• Own the Success systems roadmap with Salesforce and Data teams
• Act as the primary operational partner for Success
• Turn strategic questions into recommendations and lead cross-functional initiatives

Required qualifications

• 7+ years in RevOps, CS Ops, or BizOps, with real ownership of post-sale performance
• Led planning, forecasting, retention analysis, and capacity modeling
• Designed and rolled out variable comp plans
• Strong modeler, comfortable in spreadsheets, Salesforce, and BI tools
• Built processes customer-facing teams actually use
• Can influence across Success, Sales, Finance, Product, and technical teams
• Communicate clearly with executives and ICs
• NYC-based or willing to relocate before start date

Nice to have

• SQL
• experience with marketplaces, creator marketing, commerce, or hybrid subscription + usage-based revenue
• using AI and automation in ops workflows

Benefits

• Equity in ShopMy
• Monetize Your Influence - build and grow your own ShopMy page
• 401(k) with 3% employer match, fully vested
• Medical, dental & vision benefits, including 100% employer-paid medical option and dependent coverage
• Virtual mental health support, urgent care, and primary care visits at no cost
• Flexible PTO including birthday off
• 13 Company Holidays
• 14 Weeks of Paid Parental Leave
• Workplace & Wellness Stipends for wellness, home office needs, and Wellhub membership
• 100% employer-paid Disability & Life Insurance
• Health Care FSA/HSA
• Annual Company Offsite and Quarterly Team Co-Locations

Before you apply

• Must be NYC-based or willing to relocate before start date
• ShopMy participates in E-Verify to confirm work authorization upon hire

About the company

ShopMy is building the infrastructure for human-led curation at scale to transform e-commerce. The company recently became a unicorn with a $1.5B valuation.