D2C Business Operations Manager CEE (m/f/d)

The role

You will drive operational excellence for the Direct-to-Consumer business in Central and Eastern Europe. You will improve business performance across owned eCommerce channels through data-driven decision making, commercial planning, and cross-functional collaboration.

What you will do

• Drive operational excellence across the DTC business in Central and Eastern Europe.
• Partner with regional eCommerce, CRM, Performance Marketing, Finance, Supply Chain, and Analytics teams.
• Own and maintain DTC business reporting, performance dashboards, and trading metrics.
• Monitor and analyse website performance, conversion, customer behaviour, revenue, and operational KPIs.
• Support weekly, monthly, and quarterly trading reviews.
• Coordinate cross-functional initiatives to improve customer experience and commercial performance.
• Support promotional planning, product launches, seasonal events, and peak trading periods.
• Partner with Supply Chain and Demand Planning teams for product availability and inventory planning.
• Lead process improvement initiatives to streamline ways of working and improve reporting accuracy.
• Track and communicate progress against key business objectives.

Required qualifications

• Experience in Business Operations, eCommerce Operations, Commercial Operations, DTC, Strategy, Consulting, or a related business function.
• Experience supporting or managing Direct-to-Consumer eCommerce businesses.
• Strong analytical skills to interpret complex business data.
• Advanced Excel skills.
• Experience working with reporting tools, dashboards, and business intelligence platforms.
• Strong understanding of key eCommerce and DTC performance metrics.
• Excellent stakeholder management skills.
• Strong project management and organisational skills.
• A commercial mindset.
• A proactive, solutions-oriented approach.
• Excellent communication and presentation skills.
• Fluency in English and German is required.

Nice to have

• Additional Central or Eastern European language skills are advantageous.

Benefits

• Competitive health insurance
• Retirement plans
• Paid time off
• Employee stock purchase options
• Wellness programs
• SharkNinja product discounts
• Learning Programs

About the company

SharkNinja is a global product design and technology company with a portfolio of lifestyle solutions. Headquartered in Needham, Massachusetts, the company has more than 4,100 associates.