Order Management Coordinator NA

The role

The Operations Coordinator will assist with all aspects of the order management process. This includes providing customer service to retailers and internal stakeholders, working with 3PLs and transport carriers, and performing general administrative tasks.

What you will do

• Process all orders to send to the distribution facility.
• Verify inventory availabilities.
• Deal with logistics by routing orders via EDI or Retailer portals.
• Pro-actively open-order files by account indicating current routing issues and actions/EDC dates.
• Weekly review of results with Sales teams.
• Actively work to achieve on-time delivery metrics (OTIF).
• Escalate issues and identify solutions.
• Research compliance related deductions/errors and participate in cross-functional efforts to implement corrective actions.
• Assist in the review and research of all disputes rejected claims to determine next steps.

Required qualifications

• Strong attention to detail and accuracy.
• Ability to work autonomously.
• Excel skills - intermediate level.
• Strong problem solving and analytical skills.
• Ability to work well under pressure in a fast-paced environment.
• Well organized and able to multi-task.
• Strong communication skills.
• Ability to work well within a team environment.
• Focused on the outcome for the team and company.
• University degree.
• 2+ years of experience in a customer service or account management role.
• 2+ Years of experience with Retail Majors in a B2B capacity.

Nice to have

• University degree, preferably in Commerce.

Benefits

• Competitive health insurance
• Retirement plans
• Paid time off
• Employee stock purchase options
• Wellness programs
• SharkNinja product discounts
• Learning Programs

About the company

SharkNinja is a global product design and technology company with a diversified portfolio of lifestyle solutions. Headquartered in Needham, Massachusetts, the company has more than 4,100 associates.