Coordonnateur(trice) des opérations, gestion des commandes // Operations Coordinator, Order Management

The role

The Operations Coordinator manages the end-to-end order lifecycle for assigned retail accounts. This role involves order processing, inventory analysis, and cross-functional coordination to ensure accurate and timely fulfillment.

What you will do

• Manage assigned retail accounts from purchase order receipt through invoicing.
• Validate order details including pricing, quantities, and inventory availability.
• Process EDI and non-EDI orders.
• Reconcile incoming orders and system transactions.
• Analyze available inventory, allocations, and inbound shipments.
• Coordinate with Demand Planning and Logistics to resolve allocation constraints.
• Investigate and resolve pricing discrepancies and system errors.
• Submit routing requests and process carrier assignments.
• Monitor EDI, shipment confirmation, and advance shipping notice errors.
• Maintain open-order reports and prepare fulfillment performance summaries.

Required qualifications

• Strong attention to detail, accuracy, and ownership.
• Working knowledge of retail order management, order-to-cash processes, inventory concepts, and EDI transactions.
• Proficiency with ERP order management systems.
• Intermediate to advanced Microsoft Excel skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage competing priorities.
• Clear communication and follow-through with retailers, warehouses, and carriers.
• Ability to work under pressure in a fast-paced environment.
• Comfort using approved AI and automation tools.
• Results-oriented approach and commitment to continuous improvement.
• Strong written and verbal communication skills in English and French.
• Minimum of three years of experience in order management, customer or account operations, or supply chain operations in a retail, wholesale, or B2B environment.

Nice to have

• University degree, preferably in Commerce, Business, Supply Chain, or Operations, or equivalent relevant experience.
• Proficiency with Oracle.
• Familiarity with reporting and business intelligence tools.
• Experience supporting major retail accounts and EDI-based order flows.
• Experience with retailer routing, fulfillment, and compliance requirements.
• Experience coordinating with warehouses, 3PLs, transportation providers, and cross-functional teams.
• Exposure to automation, AI-assisted workflows, or data-driven process improvement.

Benefits

• medical insurance
• dental insurance
• vision insurance
• RRSP retirement plan with matching
• employee stock purchase program
• life insurance
• AD&D
• short-term disability insurance
• long-term disability insurance
• generous paid time off
• company holidays
• free clinical mental health support

About the company

SharkNinja is a global product design and technology company with a diversified portfolio of lifestyle solutions. Headquartered in Needham, Massachusetts, the company has more than 4,100 associates.