DTC Fulfillment Analyst

The role

The DTC Fulfillment Analyst monitors and improves end-to-end Order-to-Porch performance for direct-to-consumer shipments. This role manages delivery exceptions and drives carrier accountability to ensure a reliable consumer delivery experience.

What you will do

• Monitor daily DTC shipment activity and tracking status.
• Identify and resolve at-risk, delayed, or stalled shipments.
• Track and report Order-to-Porch lead time performance.
• Drive carrier accountability through root-cause analysis and corrective actions.
• Investigate delivery exceptions like misroutes, failed attempts, and lost shipments.
• Coordinate resolutions with carriers, fulfillment centers, and customer service.
• Maintain dashboards and reports for shipment status and carrier KPIs.
• Analyze trends to improve speed, reliability, and cost.
• Support continuous improvement initiatives to reduce delivery delays.

Required qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, or related field (or equivalent experience)
• 1-3 years of experience in logistics, transportation, fulfillment, or e-commerce operations
• Experience working with parcel carriers and shipment tracking systems
• Strong analytical skills and comfort working with large data sets
• High attention to detail and strong follow-through

Nice to have

• Experience supporting DTC or e-commerce fulfillment operations
• Familiarity with Order Management Systems (OMS), Transportation Management Systems (TMS), or carrier portals
• Experience with carrier performance metrics and service level management

Benefits

• medical insurance
• dental insurance
• vision insurance
• flexible spending accounts
• health savings accounts (HSA) with company contribution
• 401(k) retirement plan with matching
• employee stock purchase program
• life insurance
• AD&D
• short-term disability insurance
• long-term disability insurance
• generous paid time off

About the company

SharkNinja is a global product design and technology company with a portfolio of lifestyle solutions. Headquartered in Needham, Massachusetts, the company has more than 4,100 associates.