Regional Operations Manager

The role

The Regional Operations Manager leads and coordinates Customer Administration and Logistics for a group of SBS branches. This role manages Dispatch, Sales Order Processing, Contract Billing, and Logistics while improving branch performance and profitability.

What you will do

• Manage, motivate, and mentor staff involved with operational and administrative processes.
• Monitor and direct day-to-day activities of all regional staff.
• Ensure staff is aware of goals and ensure all KPI targets are met or exceeded.
• Review and evaluate procedures to locate inefficiencies and apply improvements.
• Develop and coordinate activities related to continuous improvement of branch operations.
• Partner with branch leadership to develop a business plan.
• Review financial information and adjust operational budgets to promote profitability.
• Oversee customer support processes to enhance customer satisfaction.
• Utilize standardized KPI and Reporting to identify areas of improvement.
• Identify, Coach and Develop the staff to increase levels of proficiency.

Required qualifications

• 5+ years proven experience in Branch Operations Leadership
• Ample knowledge of organizational effectiveness and operations management
• Familiarity with business and financial principles and practices
• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Ability to effectively communicate with all levels of the organization
• In-depth knowledge of diverse business functions and principles
• Working knowledge of data analysis and performance/operation metrics
• Familiarity with MS Office and various business software (e.g. ERP, CRM)
• Authorized to work in the US without sponsorship
• All applications must include compensation expectations
• Local candidates only

Nice to have

• Experience in the Multifunction Printer industry
• Previous experience in the broader office technology, document management, Managed IT Services (MITS), Professional Audio Visual (ProAV), or Managed Print services (MPS) industries

Benefits

• Comprehensive, family-friendly healthcare plans (medical, dental, vision)
• 401k retirement plan with a competitive match
• Employee Assistance Plan
• Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and holistic wellness program
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits (auto, home, ID protection and legal)

Before you apply

• All applicants must be authorized to work in the US without sponsorship
• All applications must include compensation expectations in order to be considered
• Local candidates only

About the company

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, a U.S. based subsidiary of Japan's Sharp Corporation.